Washington Gas
There are several payment options available to help manage your Washington Gas bill.
Budget Plan - The Budget Plan spreads the cost of winter heating over the entire year. We calculate your average monthly payment based on historical natural gas usage, adjusted for normal weather and projected gas costs. Periodically, we review your account to confirm that our monthly estimate is on target.
Each month, your bill will show actual gas usage and bill amounts, along with budget installments, so you can review the information. Depending on the time of year, your budget installment may be more or less than your actual monthly usage. If actual gas costs, weather and/or usage differ significantly from our original estimate, we may adjust your monthly payment to prevent significant charges or credits at the end of your budget year.
You may also request an adjustment to your monthly budget payment. If an adjustment to your monthly budget payment is necessary, you will be notified and can decide whether to change your monthly budget payment amount. Your 12th monthly bill will reflect the last installment of your budget cycle – adjusted for the difference between actual and budgeted gas usage.
Overpayments are credited to your account unless a refund is requested. If you use more gas than you paid for, you owe the company the difference. This amount will be billed in the 12th monthly bill of the budget cycle. The Budget Plan is designed as a 12-month program, and we encourage you to stay on it year-round to realize the potential benefits. Remember that continued participation in the plan depends on your ability to make the monthly budget payment. A late payment or failure to pay may result in removal from the plan, and the full amount of the account balance will become due.
For information or to enroll, call our Automated Services Line at 703-750-7944 or download the Billing and Payment Plans Brochure and mail in the application. Please have your Washington Gas account number available. Customers outside the local calling area may dial 800-752-7520.Please call us at 844-WASHGAS (927-4427) if you choose to purchase natural gas from an energy supply company and want to participate in the Budget Plan.
eBill Automated-Payment Plan (EBAP) - Pay your bill automatically every month through the eBill Automated Payment Plan (EBAP).
Washington Gas will continue to bill you each month, but, on your payment due date, the bill amount will be automatically deducted from your checking account – no check writing, postage or waiting in line. An email notice will be sent every month with a link to view your electronic bill. With EBAP, you can select the number of days after billing when you would like the payment to be deducted and you can set a maximum payment amount. If the amount of the bill surpasses the maximum amount, the payment will be suspended to allow the account holder to investigate the charges. Additionally, all program details can be managed online any time, day or night.
To enroll or learn more, call our Customer Service Line at 844-WASHGAS (927-4427), download our Billing and Payment Plans Brochure and mail in the application or visit our eService Center.
Automated-Payment Plan (APPL) - Rather receive a paper bill each month? Then pay your gas bill automatically each month through the Automated Payment Plan (APPL). Washington Gas will continue to mail you a statement each month, but, on the due date, the amount of the bill will be deducted electronically from your checking account.
If you have questions about the amount of your bill or wish to suspend an automated payment, please call us at 844-WASHGAS prior to 4 p.m. at least three business days before your bill is due. When an automated payment is suspended, other payment arrangements must be made. Also, please notify Washington Gas if you change your checking account.
To enroll or learn more, call our Customer Service Line at 844-WASHGAS (927-4427), download our Billing and Payment Plans Brochure and mail in the application or visit our eService Center.
Payment Extension Plan (Residential Customers Only) - The Payment Extension Plan (offered to residential customers only) can extend the due date for customers – typically individuals whose main source of income is a monthly government or pension check – who purchase gas from Washington Gas and receive their bills after the 10th of the month.
With this plan, the due date (last day to pay without a penalty) of your current monthly gas bill is extended to the 5th of the next month, making it easier for you to apply a portion of your government or pension check to your gas bill. There is no late charge if the payment for your gas bill is received by the extended due date.
For details or to enroll, call us at 844-WASHGAS (927-4427).Remember that it is the customer’s responsibility to notify Washington Gas as soon as possible if he or she is unable to pay for service in accordance with the requirements of the company’s billing practices. For more information about payment plans, download the Billing and Payment Plans Brochure or call us at 844-WASHGAS (927-4427).
Deferred Payment Arrangement - Washington Gas will work with all of its eligible customers who cannot pay the “past due bill amount” as well as the “current charges” on their gas bill, by entering into a deferment/pay agreement/ or consent order at the request of the customer.
Washington Gas will comply with all applicable laws, tariff regulations, or other arrangements Washington Gas enters into with its regulators when extending payment deferments to customers who show a willingness to pay past due amounts. The deferred payment agreement Washington Gas may enter into with its’ customers prevents further credit action on the account, including the assessment of late charges, the sending of reminder and/or turn off notices, and outbound calls, as long as the customer abides by the agreement.
Third-Party Notification Program - The Third-Party Notification Program can help you avoid a disconnection if you are out of town for long periods of time, are ill or have difficulty handling your affairs. Washington Gas sends a copy of your disconnection notice to a third-party of your choice. The third-party is not responsible for payment, but will be notified about the impending service disruption in time to help you avoid potential disconnection. Call us at 844-WASHGAS (927-4427) for details.
Budget Plan - The Budget Plan spreads the cost of winter heating over the entire year. We calculate your average monthly payment based on historical natural gas usage, adjusted for normal weather and projected gas costs. Periodically, we review your account to confirm that our monthly estimate is on target.
Each month, your bill will show actual gas usage and bill amounts, along with budget installments, so you can review the information. Depending on the time of year, your budget installment may be more or less than your actual monthly usage. If actual gas costs, weather and/or usage differ significantly from our original estimate, we may adjust your monthly payment to prevent significant charges or credits at the end of your budget year.
You may also request an adjustment to your monthly budget payment. If an adjustment to your monthly budget payment is necessary, you will be notified and can decide whether to change your monthly budget payment amount. Your 12th monthly bill will reflect the last installment of your budget cycle – adjusted for the difference between actual and budgeted gas usage.
Overpayments are credited to your account unless a refund is requested. If you use more gas than you paid for, you owe the company the difference. This amount will be billed in the 12th monthly bill of the budget cycle. The Budget Plan is designed as a 12-month program, and we encourage you to stay on it year-round to realize the potential benefits. Remember that continued participation in the plan depends on your ability to make the monthly budget payment. A late payment or failure to pay may result in removal from the plan, and the full amount of the account balance will become due.
For information or to enroll, call our Automated Services Line at 703-750-7944 or download the Billing and Payment Plans Brochure and mail in the application. Please have your Washington Gas account number available. Customers outside the local calling area may dial 800-752-7520.Please call us at 844-WASHGAS (927-4427) if you choose to purchase natural gas from an energy supply company and want to participate in the Budget Plan.
eBill Automated-Payment Plan (EBAP) - Pay your bill automatically every month through the eBill Automated Payment Plan (EBAP).
Washington Gas will continue to bill you each month, but, on your payment due date, the bill amount will be automatically deducted from your checking account – no check writing, postage or waiting in line. An email notice will be sent every month with a link to view your electronic bill. With EBAP, you can select the number of days after billing when you would like the payment to be deducted and you can set a maximum payment amount. If the amount of the bill surpasses the maximum amount, the payment will be suspended to allow the account holder to investigate the charges. Additionally, all program details can be managed online any time, day or night.
To enroll or learn more, call our Customer Service Line at 844-WASHGAS (927-4427), download our Billing and Payment Plans Brochure and mail in the application or visit our eService Center.
Automated-Payment Plan (APPL) - Rather receive a paper bill each month? Then pay your gas bill automatically each month through the Automated Payment Plan (APPL). Washington Gas will continue to mail you a statement each month, but, on the due date, the amount of the bill will be deducted electronically from your checking account.
If you have questions about the amount of your bill or wish to suspend an automated payment, please call us at 844-WASHGAS prior to 4 p.m. at least three business days before your bill is due. When an automated payment is suspended, other payment arrangements must be made. Also, please notify Washington Gas if you change your checking account.
To enroll or learn more, call our Customer Service Line at 844-WASHGAS (927-4427), download our Billing and Payment Plans Brochure and mail in the application or visit our eService Center.
Payment Extension Plan (Residential Customers Only) - The Payment Extension Plan (offered to residential customers only) can extend the due date for customers – typically individuals whose main source of income is a monthly government or pension check – who purchase gas from Washington Gas and receive their bills after the 10th of the month.
With this plan, the due date (last day to pay without a penalty) of your current monthly gas bill is extended to the 5th of the next month, making it easier for you to apply a portion of your government or pension check to your gas bill. There is no late charge if the payment for your gas bill is received by the extended due date.
For details or to enroll, call us at 844-WASHGAS (927-4427).Remember that it is the customer’s responsibility to notify Washington Gas as soon as possible if he or she is unable to pay for service in accordance with the requirements of the company’s billing practices. For more information about payment plans, download the Billing and Payment Plans Brochure or call us at 844-WASHGAS (927-4427).
Deferred Payment Arrangement - Washington Gas will work with all of its eligible customers who cannot pay the “past due bill amount” as well as the “current charges” on their gas bill, by entering into a deferment/pay agreement/ or consent order at the request of the customer.
Washington Gas will comply with all applicable laws, tariff regulations, or other arrangements Washington Gas enters into with its regulators when extending payment deferments to customers who show a willingness to pay past due amounts. The deferred payment agreement Washington Gas may enter into with its’ customers prevents further credit action on the account, including the assessment of late charges, the sending of reminder and/or turn off notices, and outbound calls, as long as the customer abides by the agreement.
Third-Party Notification Program - The Third-Party Notification Program can help you avoid a disconnection if you are out of town for long periods of time, are ill or have difficulty handling your affairs. Washington Gas sends a copy of your disconnection notice to a third-party of your choice. The third-party is not responsible for payment, but will be notified about the impending service disruption in time to help you avoid potential disconnection. Call us at 844-WASHGAS (927-4427) for details.
Pepco
Pepco is suspending service disconnections and waiving new late payment charges at least until May 1 and will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.
What should customers do if they are challenged to pay their bill? Customers who may be challenged in paying their Pepco bill should contact Pepco Customers Care at 202-833-7500.
Pepco will work with customers who may have difficulty paying their energy bill. The company offers payment options, like Budget Billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans.
Through Pepco's Gift of Energy program, anyone can make a payment toward a friend or family member's energy bill. The gift will appear on a future bill as a credit to the recipient's account.
Pepco works closely with its community partners to connect customers with grants and programs like LIHEAP, the Low-Income Home Energy Assistance Program. LIHEAP provides grants in varying amounts based on a household's income size, type of fuel, and type of dwelling, with no pay back required. District residents can apply for assistance online though the Department of Energy and the Environment website or by calling 3-1-1. Maryland customers can apply for LIHEAP energy assistance through the Department of Human Services website, by visiting a Local Energy Assistance Office, or by calling the Maryland Department of Human Services Office of Home Energy Programs at 1-800-332-6347.
Pepco customers with a disconnection notice or who currently have service disconnected can receive a grant up to $1,000 once a year through the Pepco Washington Area Fuel Fund Partnership administered by the Salvation Army. Customers in the District of Columbia (wards 1-6) call 202-332-5000 or (wards 7-8) call 202-678-9771. Prince George's County residents can call 301-277-6103 and Montgomery County residents can call 301-515-5354 for assistance.
Don’t Get Scammed: Customers can avoid being scammed by taking a few precautions
How to protect yourself
What should customers do if they are challenged to pay their bill? Customers who may be challenged in paying their Pepco bill should contact Pepco Customers Care at 202-833-7500.
Pepco will work with customers who may have difficulty paying their energy bill. The company offers payment options, like Budget Billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans.
Through Pepco's Gift of Energy program, anyone can make a payment toward a friend or family member's energy bill. The gift will appear on a future bill as a credit to the recipient's account.
Pepco works closely with its community partners to connect customers with grants and programs like LIHEAP, the Low-Income Home Energy Assistance Program. LIHEAP provides grants in varying amounts based on a household's income size, type of fuel, and type of dwelling, with no pay back required. District residents can apply for assistance online though the Department of Energy and the Environment website or by calling 3-1-1. Maryland customers can apply for LIHEAP energy assistance through the Department of Human Services website, by visiting a Local Energy Assistance Office, or by calling the Maryland Department of Human Services Office of Home Energy Programs at 1-800-332-6347.
Pepco customers with a disconnection notice or who currently have service disconnected can receive a grant up to $1,000 once a year through the Pepco Washington Area Fuel Fund Partnership administered by the Salvation Army. Customers in the District of Columbia (wards 1-6) call 202-332-5000 or (wards 7-8) call 202-678-9771. Prince George's County residents can call 301-277-6103 and Montgomery County residents can call 301-515-5354 for assistance.
Don’t Get Scammed: Customers can avoid being scammed by taking a few precautions
- Never provide your social security number or personal information to anyone initiating contact with you claiming to be a company representative or requesting you to send money to another person or entity other than Pepco.
- Always ask to see a company photo ID before allowing any Pepco worker into your home or business.
- Never make a payment for services to anyone coming to your door.
How to protect yourself
- Pepco representatives will never ask or require a customer with a past due balance to purchase a prepaid debit card to avoid disconnection.
- Customers can make payments online, by phone, automatic bank withdrawal or by mail.
- Customers with a past due balance will receive multiple shut off notifications – never a single notification one hour before disconnection.
- If a customer ever questions the legitimacy of the call, hang up and call Pepco at 202-833-7500.
Additional Assistance
- Governor Hogan has issued an emergency order that prohibits electric, gas, water, sewage, phone, cable TV, and internet service provider companies from shutting off any residential customer’s service, or charging any residential late fees. Read the governor’s emergency order.
- The Electric Universal Service Program (EUSP) helps eligible customers pay for a portion of their current electric bill.
- The Arrearage Retirement Assistance (ARA) program helps customers with large, past due electric and gas bills. If eligible, customers may receive forgiveness of up to $2,000 towards their past due bill.
- The Utility Service Protection Program (USPP) is designed to help low-income families during the heating season. Information regarding these programs can be found on the
- For more information, visit the Maryland Department of Human Services Office of Home Energy Programs website or by calling 1-800-332-6347.
- Prince George's County residents may qualify for energy assistance from Mary's Center by calling 202-847-4247 or go directly to maryscenter.org.
Tips for Paying Bills
Information about paying bills from the Consumer Financial Protection Bureau (CFPB):
As you plan for the potential impact of the Coronavirus, there are a number of steps that you can take to help protect yourself or a loved one financially, both in the short and long term.
1. Contact lenders to let them know about your situation. Financial Institutions are being encouraged to work with customers to meet their needs. This includes credit card companies, mortgage lenders, student loans and auto payments
When contacting your lenders, be prepared to explain:
2. Work with housing and credit counselors to understand your options
3. Contact reputable credit counseling organizations. There are specific questions to ask to help you find a credit counseling organization to work with.
4. Contact debt collectors to identify a realistic repayment plan. The Bureau offers a number of resources for contacting and negotiating with debt collection companies.
5. You can look to your state’s unemployment policies to identify current options for benefits. Your state's public health office may also have information.
6. Be aware of potential scam attempts
As you plan for the potential impact of the Coronavirus, there are a number of steps that you can take to help protect yourself or a loved one financially, both in the short and long term.
1. Contact lenders to let them know about your situation. Financial Institutions are being encouraged to work with customers to meet their needs. This includes credit card companies, mortgage lenders, student loans and auto payments
When contacting your lenders, be prepared to explain:
- Your situation
- How much you can afford to pay
- When you’re likely to be able to restart regular payments
- Your income, expenses and assets
- Why you need a delayed or reduced payment program
2. Work with housing and credit counselors to understand your options
- The U.S. Department of Housing and Urban Development (HUD)-approved housing counselors can discuss options with you if you’re having trouble paying your mortgage loan or reverse mortgage loan. This may also include forbearance or a modified payment program.
3. Contact reputable credit counseling organizations. There are specific questions to ask to help you find a credit counseling organization to work with.
4. Contact debt collectors to identify a realistic repayment plan. The Bureau offers a number of resources for contacting and negotiating with debt collection companies.
5. You can look to your state’s unemployment policies to identify current options for benefits. Your state's public health office may also have information.
6. Be aware of potential scam attempts
- Click here for more information from CFPB on paying your bills and managing finances during the pandemic.
- Click here to learn what you need to know about student loans during the pandemic.
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